Production takes 14–21 business days after design approval. Shipping is a flat $8.50 anywhere in Australia. Express shipping & rush production is a flat $35. Select it at checkout or contact us.

Yes, every Dockt Plate is custom-designed to your brand. After ordering, you'll share your logo and any design preferences. Our team handles the artwork and sends you a proof before we print.

Yes. Every Dockt Plate order includes free access to your Dockt dashboard, where you can update where each plate points, view tap analytics, and add platform apps like Loyalty, Reviews, or Menu when you're ready.

Yes, any time. Update your destination link from the dashboard and all your plates update instantly - no reprinting ever required.

The plates themselves don't need power or WiFi. They're passive NFC tags. The tap works as long as a guest has a smartphone with NFC (all modern iPhones and Android phones). Your venue's internet is only needed for your Dockt dashboard, not for the plates to function.

NFC works on most phones made after 2018. If a guest's phone doesn't support NFC (rare) or has it disabled, the QR code printed on every plate provides a reliable fallback. They can scan it with their camera app instead. If you're experiencing technical issues beyond that, contact us and we'll investigate immediately.

No minimum. You can order a single plate if you want to test it first. The Starter Pack (4 plates) is our most popular entry point for venues with multiple tables, and the Super Bundle is great for larger operations or multi-venue groups.