These Terms of Service ("Terms") govern your access to and use of the products, services, and website operated by Dockt ("Dockt", "we", "us"). By placing an order or using our Service, you agree to be bound by these Terms.

1. The Service

Dockt provides custom branded NFC touchpoints, print essentials, and a Smart dashboard subscription service for hospitality venues in Australia. The Service includes:

• Order processing and fulfilment of physical products (plates, stickers, print essentials)
• Custom design services for each order
• The Dockt Smart dashboard (available on a monthly subscription basis)
• The Dockt Loyalty platform (available on a free and paid subscription basis)
• This website at dockt.com.au

2. Orders

All orders submitted through our website are order requests, not confirmed orders. An order is confirmed only when you receive written confirmation from us and complete payment via the Stripe link we provide. We reserve the right to decline any order request.

Prices are listed in Australian dollars (AUD) and include GST where applicable. Shipping costs are communicated at the time of order confirmation. Orders are only accepted for delivery within Australia.

3. Custom Products & Design

All physical products are custom manufactured to your specifications. By submitting an order, you:

• Confirm that you have the right to use any logos, images and content you provide
• Grant Dockt a licence to use your supplied materials to manufacture and design your products
• Acknowledge that custom products cannot be returned or exchanged
• Accept that Traditional NFC products have a permanently programmed URL that cannot be changed after manufacture

We will provide a design proof before production. You are entitled to up to 2 rounds of revisions at no charge. Once you approve the design, production commences and no further changes can be made.

4. Intellectual Property

You retain ownership of all content you provide (logos, URLs, venue details). By uploading content you grant us a non-exclusive, royalty-free licence to display and reproduce it to produce your products.

All Dockt branding, website content, software, and design work created by us remains the intellectual property of Dockt. You may not reproduce, distribute or use our branding without prior written permission.

5. Smart Subscription

The Dockt Smart dashboard is available on a month-to-month subscription. By subscribing:

• You authorise us to charge your payment method monthly until you cancel
• You may cancel at any time - access continues until the end of the current billing period
• There are no lock-in contracts and no cancellation fees
• Refunds are not issued for partial months after the billing date
• We reserve the right to change pricing with 30 days' notice to active subscribers

We aim for 99.9% uptime but do not guarantee uninterrupted access. We are not liable for losses arising from temporary service unavailability.

6. Platform Apps

Dockt platform apps (Loyalty, Reviews, Menu, Queue, Shifts, Stock, and others) are available on a free tier and paid subscription tiers. The cancellation and billing terms in Section 5 apply equally to all paid app subscriptions. Member and guest data collected through any platform app is subject to our Privacy Policy.

7. Acceptable Use

You must not use the Service to:

• Configure NFC redirects to illegal, harmful, or deceptive content
• Infringe the intellectual property rights of any third party
• Distribute spam, malware, or engage in phishing
• Violate any applicable Australian law or regulation
• Attempt to reverse engineer or hack any part of the Service

We reserve the right to immediately suspend or terminate your account if you are in breach of these terms.

8. Limitation of Liability

To the maximum extent permitted by law, Dockt's liability is limited to the amount you paid for the relevant product or service in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

Nothing in these Terms limits liability that cannot be excluded under Australian Consumer Law.

9. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

10. Changes to These Terms

We may update these Terms from time to time. We will notify active subscribers of material changes by email. Continued use of the Service after changes constitutes acceptance of the updated Terms.

11. Contact

For questions about these Terms:

Dockt
Email: hello@dockt.com.au
Australia