Dockt ("Dockt", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information in connection with our website at dockt.com.au, our order system, and our Smart dashboard service (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.
1. Information We Collect
Information you provide directly
- Order information: When you submit an order request, we collect your name, email address, phone number, venue name and type, suburb, state, postcode, shipping address, branding details and design notes.
- Account information: If you create a Dockt Smart dashboard account, we collect your email address, full name, and venue details.
- Communications: When you contact us by email or via a contact form, we collect your name, email address and the content of your message.
Information collected automatically
- Usage data: We may collect information about how you access and use the Service, including your IP address, browser type, pages visited, and time spent on pages.
- Cookies: We use cookies and similar technologies to improve your experience and understand how our Service is used. You can control cookies through your browser settings.
Venue data (Smart dashboard)
If you use the Dockt Smart dashboard, we store the venue name, URL slug, logo, brand colour, and optional action URLs that you configure. We also collect anonymised tap analytics: counts and timestamps of NFC interactions. We do not collect personal data about your guests through the NFC tap interaction.
2. How We Use Your Information
- To process and fulfil your order requests
- To communicate with you about your order, design process and delivery
- To provide and operate the Dockt Smart dashboard
- To send transactional emails (order confirmations, design proofs, shipping notifications)
- To respond to your enquiries and support requests
- To improve our products, services and website
- To comply with legal obligations
We do not sell your personal information to third parties. We do not use your information for third-party advertising.
3. Disclosure of Information
We may share your information with:
- Service providers: Trusted third-party services including payment processing (Stripe), email delivery, cloud hosting (Supabase, Vercel), and analytics. These providers are contractually required to protect your data.
- Legal requirements: We may disclose your information if required by law or in response to valid legal process.
- Business transfers: If Dockt is involved in a merger or acquisition, your information may be transferred as part of that transaction.
4. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy. Order information is retained for a minimum of 7 years for accounting and legal compliance. Dashboard account data is retained for the duration of your account plus 12 months after closure.
5. Security
We take reasonable measures to protect your personal information. Our dashboard is hosted on secure, enterprise-grade cloud infrastructure. Payment processing is handled entirely by Stripe - we do not store card numbers or payment credentials.
6. Your Rights
Under Australian Privacy Principles (APPs) and, where applicable, GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, contact us at hello@dockt.com.au.
7. Children's Privacy
Our Service is not directed at persons under 18 years of age. We do not knowingly collect personal information from children.
8. Links to Third-Party Sites
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
For questions about this Privacy Policy or our handling of your personal information:
Dockt
Email: hello@dockt.com.au
Australia
